Software Support
We help you get the software you need, install it, maintain it, and most importantly, use it. The Help Desk and IT Training offer a variety of tools and services for your software needs.
To download UD-Supported software, go to software.udayton.edu >>
For videos, tutorials, user guides and tips for using UD-supported software, go to UD Software Training >>
For technical assistance for UD-supported software, stay right here.
Supported Software Guidelines for Faculty and Staff
The Help Desk provides assistance with installing, troubleshooting, and upgrading (when applicable) UD-supported software applications on University-owned computers which have a UD support tag. In some instances, the Help Desk documents and then transfers the support request to appropriate technology staff for that unit.
We attempt to restore your system to working order, and re-install any University-supported software as necessary. We do not re-install any software beyond this. We cannot be responsible for any data, files, or documents that may be lost in our attempts to assist you. It is YOUR responsibility to back up your data to a floppy disk, flash drive, zip disk, CD, or network drive on a regular basis. Remember that you usually don't need to back up program files (those can be reinstalled), but you should back up the data, files, and documents that you have created.
Supported Software Guidelines for Students
Software support is provided only to undergraduate students who are using a computer purchased through UD’s Student Computer Initiative. The Help Desk provides assistance with issues related to University-licensed software as well as other software applications available from software.udayton.edu. Other software applications (e.g., games, AOL Instant Messenger, etc.) are not supported. The Help Desk will contact you to further troubleshoot the problem, and if necessary, make an appointment with you to come to your residence. You must be in your room with the Help Desk representative during the service call. All laptops must be brought into the walk-in help desk for support.
Unsupported Software
The Help Desk can assist you with the installation of non-supported software for a fee. You must provide an authentic, original copy of the software. The Help Desk only assists with the installation of the software, and does not provide support or configuration. We reserve the right to NOT assist with the installation if we feel, based on our experience and knowledge, that the software is not compatible with the computer or operating system, or if we believe, that the software is not a legal copy. You assume full responsibility for non-supported software that you request to be installed. The University is not responsible for non-standard software that we install which subsequently corrupts the computer.
