Hardware Support
Hardware Troubleshooting for Faculty and Staff
Enterprise Supported Hardware
The Help Desk provides hardware troubleshooting and repair for equipment listed on the Enterprise Supported Hardware list. To be eligible for support, this equipment must be purchased from a UD-approved vendor, have a UD support tag, and be less than five years old. If you are missing a support tag or have a question about whether a piece of equipment is eligible for a tag, please contact the Help Desk.
Other Hardware
Desktops and notebooks must be purchased with a three-year warranty.
No printers will be supported under $200 price range.
For consultation on network printers please contact Matt Fox at matt.fox@notes.udayton.edu or call the Help Desk at 229-3888.
NOTE: UD recommends that all computer equipment be plugged into a surge protector.
Hardware Support for Students
This information is for undergraduate students. All systems purchased through UD's computer requirement are covered by a warranty on the original hardware. Hardware support is provided for defective (not damaged) hardware components that originally came with your system and fall under the warranty. Service requests placed through the Help Desk are forwarded to our on-site Tangent technicians. When you call, we schedule an appointment for a technician to come to your residence. You must be in your room with the Tangent technician during the service call.
For faster service, you can arrange to bring your computer to the Tangent Repair Depot, which is located in Miriam Hall 26 or to the Help Desk. Repairs on all systems will be made as quickly as possible, but may necessitate a repair time of several days depending on severity or if a replacement part must be ordered.We do not accept service requests to install other hardware components such as zip drives, CD writers, hard drives, memory upgrades, etc. However, if you wish to install other hardware components, you may do so.
NOTE: UD recommends that all computer equipment be plugged into a surge protector.
